Business operations

Bring the operating plan, team responsibilities, and day-to-day work into line with what the business needs to achieve.

How I help

  • Planning and resources

    Financial models, budgets, cash-flow forecasts, spending reviews, and hiring decisions tied to a realistic operating plan.

  • Ownership and performance

    Clear responsibilities, useful goals, and reporting that helps managers understand performance, identify problems, and decide where to act.

  • Data, analysis, and reporting

    Data integrations, consistent definitions, and analysis of customer, commercial, and operating information. Dashboards and recurring reports suited to leadership, managers, and individual roles.

  • Processes and internal systems

    Internal tool development, CRM buildout and maintenance, and practical changes to billing, renewals, collections, and customer handoffs. Tools can include Google Workspace and Apps Script where they fit the work.

Experience and work

Acquisition planning and financial modeling

Other work includes financial models and operating plans for a business acquisition: cash-flow forecasts, financing scenarios, ownership structures, and investor materials.

Working together

I can take on a focused operating question, build a tool or reporting system, or work alongside a founder and leadership team on an ongoing basis. Fractional support and interim leadership start with agreed responsibilities and a clear scope.

More about working together

Contact

What are you working through?

hello@outermost.us